Shipping policy
Shipping Policy
Thank you for shopping with us! We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below for important information about shipping and delivery.
Processing Time
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Order Processing: Orders are typically processed within 1-3 business days. Processing time may vary depending on the volume of orders and the specific items in your order. You will receive a confirmation email once your order is processed and ready for shipment.
Shipping Issues
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Incorrect Address: Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
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Lost or Stolen Packages: If your package is lost or stolen, please contact the carrier directly for resolution. We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy page.
Pre Orders
Once we receive the Pre-Ordered items we will ship them to you within 1-3 business days. You will receive an email confirmation once your item has shipped with a tracking number. If you ordered numerous items in your Pre-Order we will ship once your complete order is in stock. Please note that some items may arrive before others.
Please note that Pre-Order release dates are subject to change by the manufacturer. Please allow up to 2 weeks from date ordered for shipping.
Customer Support
If you have any questions or concerns about your shipment, please reach out to our customer support team at obsaustin.store@gmail.com. We are here to help!